Steps to Rescan GOtv Decoder and Retrieve Missing Channels
Have you ever thought about why some channels are missing from your GoTv? You might want to find out why they disappeared and how to get them back. You can do this by rescanning your GoTv Decoder.
It might seem strange, but you’re not alone in facing this problem. Often, there’s nothing wrong with your GOtv Decoder; you just need to follow a few easy steps to rescan and retrieve the lost channels.
Good news! You don’t have to reach out to Customer Care for help. But if you prefer to avoid any hassle, you can always contact a support representative.
Make sure to keep your GOtv IUC Number handy, as the support team will ask for it to identify your account.
If you don’t want to wait, you can follow the steps we’ll share in this article to rescan your GOtv Decoder.
Before we dive into those steps, let’s first look at some reasons why channels might go missing.
Why does the GoTv Decoder lose some channels
Here are some reasons why certain channels might suddenly disappear. Keep these important points in mind before you rescan your GoTv Decoder.
- Signal Problems: A weak signal is a common reason for missing channels. This often happens if the decoder is not installed correctly. If you believe it is installed properly, check for any obstructions like trees or buildings that might block the signal.
- Decoder Problems: Even with a strong signal, there could be an issue with the GoTv decoder itself. Inspect it carefully for any hardware or software problems.
- Subscription Problems: Not all channels come with every package. Verify your subscription package at the GoTv Self-service center. Popular packages include GoTv Smallie and GoTv Max; check their channel lists to see if they fit your needs.
- Rescanning: Sometimes, simply rescanning your decoder can help you recover lost channels.
Hint: To check the signal strength, press the MENU button on your remote. Then go to Advanced options and select Signal Information. The signal strength needs to be a minimum of 70%. If it is lower, the signal is weak. Try moving the antenna to improve it.
Steps to Rescan GOtv Decoder and Retrieve Missing Channels
To rescan your GOTV decoder using your remote, follow these simple steps:
- Find the “Help” button on your GoTv remote and press it. This will open the “Menu.” Navigate through the options and choose “Advance Option.”
- Carefully look through the options and select “Installation.” After pressing OK, go to “Automatic Scan.”
- When you press the OK button, your GOTV will begin rescanning all channels. This may take some time, but once it’s finished, all your lost channels will return.
Remember to exit the menu to clear it from your screen. Just press the exit button and then tap OK.
After doing this, your GoTv will be restored, and all channels will be back.