Guide to Connecting a GOtv Decoder to an Antenna – First-Time Installation Process
Upon purchasing a GOtv Decoder and Antenna, your initial consideration will likely be the process of connecting and installing these devices.
The installation is more straightforward than you might anticipate. This article offers a comprehensive step-by-step guide to assist you in setting up your GOtv Decoder and antenna.
To set up your GOtv service, please adhere to the following straightforward instructions:
- Acquire a GOtv Decoder and GOtv antenna from an authorized retailer or GOtv agent.
- Connect the Decoder to your television using the AV cable, which features red, white, and yellow connectors included in the package.
- Carefully open the GOtenna packaging and extend the arms of the antenna until they click securely into place.
- Position the antenna either vertically or horizontally outside, as high as feasible, following the installation guidelines provided in the packaging. Ensure that the connection box is oriented towards the transmitting tower.
- Secure the GOtenna onto a pole using the brackets included. To determine the correct direction and polarity, refer to USSD code *120*0*GOTV# or consult with the retailer or installer.
- Attach the antenna cable to the rear of the GOtenna connection box and slide the rubber boot over the connection to safeguard against water damage.
- Route the cable into your home.
- Connect the GOtenna cable to the RF IN port on the Decoder.
- Plug the power supply into the Decoder and connect it to an electrical outlet. Turn on the power.
- Follow the on-screen instructions: select your preferred language, choose your country, and allow the automatic scanning process to finish (this may take over 5 minutes).
- A software upgrade may take place—please wait for it to complete (approximately 6 minutes).
- Once the installation is finalized, the GOtv channels will become available.
Read: How To Check GoTv IUC Number Or Smart Card Number
Steps to Activate Your GOtv Decoder and Antenna
To commence the operation of your GOtv Decoder and antenna, activation is required following installation.
There are three primary methods to activate your GOtv Decoder after setting up your antenna:
- Via SMS
- Ensure that your decoder is correctly connected to both your television and a power source.
- Power on your decoder.
- Compose a text message in the following format: ACT<your IUC number><your smartcard number>.
- Send this message to 500500.
- Await a confirmation message from GOtv.
- GOtv Self-Service
- Access the GOtv Self-Service Platform.
- Find and click on the login button.
- Select your country.
- Input your IUC number and smartcard number.
- Click on the “Login” button.
- Proceed to pay for your GOtv subscription and complete the activation of your account.
- Contacting Customer Service
If you encounter difficulties with the aforementioned methods, you may opt for this alternative.
- Please contact the GOtv customer service by calling the number 08039003738.
- Speak with a customer service representative.
- Provide your GOtv IUC number and communicate your request for activation of your GOtv Decoder.
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